Frequently Asked Questions

Sensitive cargo refers to products that require special declaration or specific shipping channels in international logistics. Common examples include:

• Health supplements and nutritional products
• Cosmetics and skincare products (including liquids and pastes)
• Food and powder products
• Battery-powered products (power banks, e-cigarettes, etc.)

If you're unsure, send us your product link or photos, and we'll help you determine.

We mainly cover the US, Canada, UK, Australia, Europe, and other major markets. Different countries have different requirements for sensitive cargo, so we need to confirm the available channels based on your specific product and destination country.

Sensitive cargo has many variables. For example, even within "cosmetics," pure liquids and solid makeup require different channels and have different pricing. The system first provides a directional price based on country and weight, while manual review ensures the most accurate pricing and solution after confirming specific categories, packaging, and compliance requirements.

Our quote includes: shipping fee + fuel surcharge + basic customs clearance fee.
We clearly state what fees are included before quoting, with no hidden charges later.
If customs duties or special inspection fees occur at the destination country, we will inform you in advance.

At minimum, you need: destination country + weight.
Having product description, box dimensions, and product name is even better, as the system can provide more accurate directional pricing. You can simply paste the customer's original message without formatting it into a table first.

Smart pricing provides instant results. After submitting an inquiry, manual follow-up typically occurs within 30 minutes during business hours (complex items may require more time to confirm channels). You can also contact us directly via WhatsApp for faster response.

Delivery times vary by channel:

• Express line: 7-12 days
• Standard line: 12-20 days
• Economy line: 20-30 days

Sensitive cargo delivery times are slightly longer than regular cargo due to special declaration and customs clearance processes. We will clearly inform you of the estimated delivery time when quoting.

We work with stable, reputable first-tier agent channels. If problems occur during shipping (lost packages, damage, customs issues), we will assist in follow-up and resolution.

Recommendations:

• Declare product information accurately before shipping
• Ensure proper protective packaging
• Purchase cargo insurance (optional)

Process:

1. Send us product information (product name, photos/link, weight, destination country)
2. We'll determine if it can be shipped and provide pricing and delivery time
3. After confirmation, we'll provide the receiving address
4. Once goods arrive at the warehouse, pay the shipping fee and we'll arrange shipment

Payment methods: WeChat/Alipay/Bank transfer

We specialize in sensitive cargo shipping lines. Our advantages:

• Transparent pricing: AI-assisted pricing reduces manual errors
• Stable channels: Direct connection with first-tier agents, no secondary channels
• Fast response: WeChat consultation, response within 1 minute

We're not the cheapest, but we guarantee clear pricing, stable channels, and reliable service.